Aegean Airlines Flight Cancellation Compensation

Aegean Airlines flight cancellation refund / cancellation compensation.

What is the difference? Which one are you entitled to? When can you get both? What is the compensation amount? In this article, we will answer to these questions, and more. There are numerous reasons why airlines cancel their flights. All you need to know is, if your flight is cancelled due to the airline’s fault, you may be entitled to both – a full refund from Aegean Airlines and cancellation compensation up to €600.

In case of Aegean Airlines, it applies to flights to and from the EU.

There are two ways you can claim flight cancellation compensation.

1. Aegean Airlines Flight Cancellation Compensation: EU Regulations

What happens if your Aegean Airlines flight is cancelled?

Can you get a new flight ticket if your flight is cancelled? Will that be for free? What if you don’t wish to travel anymore or the new flight doesn’t fit your schedule? Can you get a refund instead?  Are you entitled to flight cancellation compensation?

According to EU law, flight cancellation procedures are very specific.

If you are notified of the cancellation 7 – 14 days before the scheduled time of departure:

• You choose a new flight offered by your airline, which departs not more than 2 hours before the original departure time and you reach your destination less than 4 hours after the original arrival time. In this situation you are not entitled to compensation.
• In other situations you are entitled to compensation.

If you are notified of the cancellation less than 7 days before the scheduled time of departure:

• You choose a new flight offered by your airline, which departs not more than 1 hour before the original departure time and you reach your destination less than 2 hours after the original arrival time. In this situation you are not entitled to compensation.
• In other situations you are entitled to compensation.

Could you be entitled to Aegean Airlines flight cancellation compensation? 

Yes, if the flight meets these conditions:

• Cancellation must be due to the fault of Aegean Airlines;
• It must be a last-minute flight cancellation (not more than 2 weeks before departure);
• Flight must be to/from the EU or the UK.

By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

1.1 Extraordinary Circumstances

Sometimes reasons for flight cancellations are out of the airline’s control.

Situations like these are known as extraordinary circumstances. In such cases, you aren’t entitled to flight cancellation compensation no matter how last-minute is the cancellation.

If your Aegean Airlines flight is cancelled due to bad weather, natural disaster, civil unrest, terrorism threat or security issues at the airport, you can’t get flight cancellation compensation from Aegean Airlines. These events are out of the airline’s control. The airline is not responsible for flights that are cancelled due to extraordinary circumstances.

What about the possibility of strikes? Not all strikes qualify as extraordinary circumstances. Certain strikes, however, are. If your Aegean Airlines flight is canceled due to an Aegean Airlines staff strike, you will most likely get compensation from the airline, since this is considered the carrier’s responsibility. However, if a countrywide strike causes a delay or cancellation, it will be deemed extraordinary circumstances (over which the airline has no control).

If you are claiming compensation yourself, make sure to double-check what you’re told.

Because not always airlines are telling you the truth. 

Airlines lose a lot of money when they pay out compensation. As a result, wherever possible, airlines avoid paying compensation to affected customers. They do this by providing incorrect explanations for delays/cancellations and incorrectly declining claims. Prepare for this while filing a claim. Keep trying. Request evidence. Send out reminder emails, use social media to contact the airline, and so forth. However, if it seems to be a burden, you may always refer your case to a flight compensation business. Our partners provide such services.

If you want to work with our partners, a flight compensation company, just fill in the claim form on our website.

1.2 Right to Care

Your Aegean Airlines flight is cancelled last-minute.

Now you have to wait at the airport for a new flight.

In this case you have a right to care from the airline. As long as the waiting time at the airport is at least 3 hours. What does it mean for you?

Aegean Airlines must offer you free meals and drinks in a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If your new flight is leaving only on the next day, a free hotel stay (including free transfer) must be offered.

It doesn’t affect your chances of getting compensation.

1.3 Aegean Airlines Flight Cancellation Refund, Aegean Airlines Refund Policy

And again, the rules are very specific.

In Europe, if your flight is cancelled (no matter the reason for cancellation), you have to be given a choice between a new flight or a full refund. If you choose the cancellation refund, note that it has to be paid in full. You can choose whatever suits you best. These are the laws in the EU. These laws aren’t affected by Aegean Airlines internal policies (Aegean Airlines refund policy).

If your flight is cancelled, Aegean Airlines should offer you either a new flight or a full refund for cancellation. It applies to most Aegean Airlines flight cancellations, even those due to extraordinary circumstances.

Refunds must be paid within 7 days.

You don’t have to agree to an Aegean Airlines voucher refund.

Here’s an excerpt from the Regulation (EC) No 261/2004:

Regulation (EC) No 261/2004, Article 5

Cancellation

In case of cancellation of a flight, the passengers concerned shall: (a) be offered assistance by the operating air carrier in accordance with Article 8.

Regulation (EC) No 261/2004, Article 8

Right to reimbursement or re-routing

Where reference is made to this Article, passengers shall be offered the choice between: (a) – reimbursement within seven days (b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity.

It doesn’t cover cases when you cancel your Aegean Airlines flight.

2. How to Claim Aegean Airlines Compensation?

There are two ways how you can claim Aegean Airlines flight cancellation compensation.

One of them is more time consuming, the other – easier.

One of the options is to contact Aegean Airlines directly. Contact Aegean Airlines customer support center using the contact form on their website. Fill in the form, providing all the details about your flight. Refer to the EU regulations. Mention why your flight was cancelled, and how last-minute the cancellation was. Keep in mind that it might take months until you get your compensation. It’s not a fast process. Especially if the airline doesn’t want to cooperate.

You can also take the easiest path — legal representation.

If you don’t want any hassle with the compensation claim process, work with a flight compensation company. To register your Aegean Airlines compensation claim, all you have to do is to fill in one form (EU flight cancellation compensation claim form). The rest is done by the legal office. Our partners offer such services.

Read more:

• How to Claim Aegean Airlines Compensation?
• Your Aegean Airlines Refund Is Taking Forever. What Can You Do About It?
• Aegean Airlines Missed Connection Compensation

2.1 How Long Does It Take?

It depends on the case.

Some cases take less time to solve, some — more. If everything goes smoothly, you can get compensation after 2-3 months. If not, you might need to take additional steps such as working with a national enforcement body or court. All of it could take months. 

It’s not a fast process.

3. How Much Can You Claim?

The compensation amount in the EU is up to €600 per person.

Here is how you can calculate your Aegean Airlines compensation:

When your destination is within the EU/UK:

When your destination is outside the EU/UK:

There’s one exception. When the flight distance is 3500+ kilometres and you reach your destination 3 to 4 hours later than planned, you are entitled only to 50% of the compensation amount (that means €300, not €600).

3.1 Aegean Airlines Voucher Refund or Cash?

What if you are offered a voucher instead of compensation?

Aegean Airlines might offer you a voucher instead of compensation. Do you have to accept this voucher. No. You can ask for money instead. Airline compensation and refunds have to be paid in cash or by bank transfer.

4. What Happens If a Flight Is Cancelled?

What to do if your Aegean Airlines flight is cancelled?

First of all, wait for the email from Aegean Airlines. 

If you have, check that message. Most likely it has all the information about what options do you have. Most probably, you have to choose between a new flight (there might be more than 1 option) and full refund. 

If you have already arrived to the airport, and it’s a very last-minute flight cancellation, follow your flight information and wait for the announcement from the airline. Stay at the landside area of the airport while you wait. 

In most cases, you’ll be given a choice between a new flight and full refund. If you choose the refund, keep in mind that it might take up to 7 days to receive it.

Are you entitled to compensation? If your flight is cancelled less than 2 weeks before departure date, and it is due to the airline’s fault, you might get flight cancellation compensation from Aegean Airlines.

Do you need to be on time for another flight? If it’s an Aegean Airlines connecting flight, don’t worry. If you miss your connection because your previous flight was delayed or cancelled, Aegean Airlines will book you on another flight free of charge. But if it’s a self transfer (separately booked flights), it’s your responsibility.

Aegean Airlines Flight Cancellation Compensation and Refund: FAQ

Aegean Airlines Refund

EU – Non-EU Flights, Tourists

Other Situations

What is your experience? Have you ever received Aegean Airlines flight cancellation compensation? Do you still have questions about Aegean Airlines compensation claim procedures and policies? Ask in the comments.