So, your Aegean Airlines flight is behind schedule, as indicated by the online flight status. You’re probably wondering what to do next.
Should you stick to your original plan to go to the airport or should you stay at your home or hotel? Delays can span from a short 30-minute wait to a 23-hour hold-up, potentially trapping you at the airport for a day. So, should you stay at home or go to the airport? The response to this question isn’t straightforward and depends on a number of factors.
Generally, though, the number of factors is very small.
Your Aegean Airlines Flight Is Delayed. Should You Stay Put or Stick to Your Plan?
Where are you currently? At home/hotel?
Or have you already reached the airport?
Scenario 1 – You’re at the Gate, Waiting for Your Flight
If you’re already at the gate waiting for your flight, and you hear an announcement indicating a delay, what’s next?
Simply hang tight at the gate for more updates about your flight status.
Scenario 2 – You’re at the Airport, But You Haven’t Yet Passed Through Airport Security
Assuming you are at the airport and waiting to clear security, and you discover that your flight has been delayed, it is advised to stay where you are (in the landside area of the airport) until there’s more clarity about your flight’s check-in time. If there’s a delay in the check-in time, hold off on going through security.
Stay put until you receive more information before proceeding through security.
Did you check in online?
Stay put for now. Don’t proceed unless check-in starts.
Scenario 3 – You’re at Home or Hotel
Try to determine if the check-in has been postponed or not.
You can establish this by contacting Aegean Airlines or by checking with the airport’s information desk.
If the check-in time has been deferred, you can take it easy and wait at your hotel or home. But if the check-in time remains unchanged, it’s advisable to stick to your initial plans and head to the airport as scheduled.
If the check-in time is postponed, wait for the time being.
If check-in is not delayed — proceed to the airport as originally planned.
How to Check Aegean Airlines Flight Status Online?
Here are some ways to check your flight status online:
- The departure airport’s website;
- Your airline’s website (aegeanair.com in this case);
- Flight tracking platforms like Flightradar24.
Always check your flight’s status before heading to the airport, especially for early morning departures. It’s frustrating to arrive at the airport in the wee hours only to discover that your flight has been postponed or cancelled, leaving you waiting for extended periods. It’s wise to verify the status upon awakening and once more before departing your residence or hotel to avoid any last-minute changes.
Passengers usually become aware of delays through:
- An SMS or email from the airline, notifying of the delay;
- Checking the flight status online;
- Upon arrival at the airport, or even at the gate.
What If You Miss Your Connecting Flight Due to a Flight Delay?
If you have a connecting flight with Aegean Airlines, don’t worry if you miss connection due to a flight delay. The airline will provide a new flight booking for you at no extra cost. There’s no need to stress about arranging a new flight on your own. Simply contact the airline staff and ask for help if you miss your connecting flight.
If you have a self-transfer flight with Aegean Airlines, missing your connection is your responsibility, and you’ll need to purchase a new flight. However, if your Aegean Airlines flight is delayed or cancelled, you may be eligible for Aegean Airlines flight delay compensation or Aegean Airlines flight cancellation compensation, depending on the situation.
Right to Care at the Airport
Passengers who must wait at the airport due to a flight delay, cancellation or denied boarding have certain rights. One of them is the right to care.
- During a relatively short delay of 3 hours or more that happens during the daytime, Aegean Airlines is required to offer complimentary food and drinks, as well as two modes of communication (such as phone calls, emails or faxes), usually provided through vouchers.
- In case of an overnight delay, Aegean Airlines must provide free hotel accommodation, transportation between the airport and hotel, and one or two meals at no charge to the passenger.
If you haven’t received any of these benefits, contact Aegean Airlines for assistance.
Could You Be Entitled to Aegean Airlines Flight Delay Compensation?
Indeed, you may be eligible for Aegean Airlines flight delay compensation.
If your flight has been postponed for over three hours, or it has been cancelled without notification of at least 14 days prior, you could be entitled to compensation of up to 600 euros under EU law, excluding instances where the delay or cancellation was due to extraordinary circumstances.
This right is applicable irrespective of the ticket price and the nationality. It’s crucial to retain your boarding pass and other travel documents, as these may be required when pursuing compensation.
If you need assistance with the process, there are services that can help you claim your compensation from Aegean Airlines. Our partners offer such services.
Can You Get Flight Delay Compensation in Case of an Aegean Airlines Strike?
Should your Aegean Airlines flight be delayed or cancelled due to a strike, there are two scenarios – the strike is either initiated by Aegean Airlines staff or results from some other circumstance.
Typically, if the strike is launched by airport staff, air traffic control, or a labour strike that does not involve Aegean Airlines directly, you will not be eligible for compensation. This is deemed an extraordinary circumstance, and airlines are not normally held responsible.
However, if the strike involves Aegean Airlines’ own personnel, the airline will likely be required to compensate passengers. Always verify the specific circumstances surrounding your delay or cancellation, and validate the information provided by the airline.
Read more: Aegean Airlines Strike Compensation
Can You Get Delay Compensation in Case of Technical Problems with the Airplane?
Yes, if your Aegean Airlines flight is delayed due to technical difficulties with the aeroplane, you may be eligible for flight delay compensation.
Generally, these issues are not categorized as extraordinary circumstances. Nevertheless, in certain instances, exceptions may apply, such as if the technical problems were due to hidden manufacturing defects.
What is your experience with Aegean Airlines flight delays? Have you ever experienced a flight delay with Aegean Airlines? How did the airline resolve the situation?