How to claim Aegean Airlines compensation?
How to claim flight delay compensation?
The process to claim compensation from Aegean Airlines differs based on the particular circumstances. Sometimes, you may have multiple options, and you can either manage the claim yourself or entrust it to a flight compensation company. However, in certain scenarios, you might be left with no choice but to take care of the claim on your own. It’s essential to distinguish between compensation and a refund – it’s not the same thing.
Depending on your situation, you might be entitled to compensation, a refund, or both.
How to Claim Aegean Airlines Compensation?
The process of claiming compensation from Aegean Airlines depends on the kind of compensation you’re after. Here are some common scenarios:
1. UK/EU Flight Compensation: Aegean Airlines
Keep in mind that aircraft technical glitches and workforce strikes are considered to be the airline’s liability, not extraordinary circumstances.
1.1 Long Flight Delay
Criteria for obtaining flight delay compensation from Aegean Airlines:
- The delay must exceed 3 hours (upon arrival);
- The delay must be due to airline negligence;
- The flight must be to/from Europe.
To submit a compensation claim with Aegean Airlines, connect with their customer support centre through their website and fill out a claim form. Make sure to refer to Regulation (EC) No 261/2004 and remain persistent in your correspondence. It will take time until you receive your Aegean Airlines compensation.
You also have the option to file a claim with professionals.
Read more:
- Aegean Airlines Flight Delay Compensation
- Your Aegean Airlines Compensation Claim Is Denied. Now What?
By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
1.2 Flight Cancellation
To secure compensation from Aegean Airlines, your flight must be:
- Cancelled at the last minute (up to 14 days before departure);
- Cancelled due to Aegean Airlines’ error (not as a result of poor weather or other extraordinary situations);
- To/from/within Europe.
Reach out to the Aegean Airlines customer support centre through their website to submit a claim. Remember to mention Regulation (EC) No 261/2004 and assert your rights to avoid claim denial by the airline.
Alternatively, you can file a claim with professionals.
Read more:
- Aegean Airlines Flight Cancellation Compensation
- Your Aegean Airlines Refund Is Taking Forever. What Can You Do About It?
1.3 Denied Boarding / Overbooking
To confirm your eligibility for compensation due to denied boarding, certain conditions must be fulfilled:
- The denial of your boarding must be involuntary and a result of overbooking;
- It’s the airline’s responsibility (i.e., overbooking), and it isn’t due to issues with your passport or visa, or anything else that could be considered your fault;
- The flight should be departing/arriving in Europe.
Remember, passengers without the correct travel documentation, like valid visas, will not qualify for compensation. Likewise, passengers who willingly accept a change like this, and agree to fly later, may not qualify for compensation.
How can you claim compensation for denied boarding?
Reach out to Aegean Airlines’ customer service centre via their website.
Make reference to Regulation (EC) No 261/2004.
Alternatively, submit a claim with professionals.
Read more: Aegean Airlines Denied Boarding Compensation
1.4 Missed Connection Flight
Should your initial flight be delayed or cancelled, resulting in a missed connecting flight and causing you to reach your final destination 3 or more hours later than scheduled, you may be eligible for compensation under Regulation (EC) No 261/2004.
However, this is applicable only if:
- The delay is the fault of Aegean Airlines, and not due to extraordinary circumstances (e.g., inclement weather or pandemics);
- The flight is either departing from or arriving in Europe.
To claim compensation from Aegean Airlines, you can get in touch with their customer service centre through their website, making sure to refer to Regulation (EC) No 261/2004.
Alternatively, submit a claim with professionals.
Read more: Aegean Airlines Missed Connection Compensation
1.5 Downgrading
In the event that you are involuntarily downgraded on your flight, you have the right to compensation from the airline. The compensation amount differs based on your flight distance and can range between 30% to 75% of your ticket price.
The airline is required to issue this compensation immediately.
If they fail to do so, you should get in touch with Aegean Airlines and file a claim. Be aware that you are not required to accept any Aegean vouchers or coupons. You have a right to request flight compensation by bank transfer (to account you paid for the booking from).
Read more: Aegean Airlines Flight Downgrade Compensation
2. Baggage Compensation
For handling baggage-related compensations, you have two alternatives.
Firstly, you may choose to connect with your insurance company to process the claim. On the other hand, you can proceed directly via Aegean Airlines’s website. It is worth noting that most flight compensation firms do not deal with baggage claims.
2.1 Damaged Baggage
In the unfortunate event that your luggage is damaged, follow these steps:
- File a damage report at the airport within 7 days of receiving your luggage;
- Provide necessary supporting information;
- Receive compensation up to €1300.
Read more: Aegean Airlines Damaged Baggage Compensation
2.2 Delayed Baggage
In instances where your luggage gets delayed, follow this guide:
- Register the delay of your luggage at the airport;
- Obtain the Property Irregularity Report or PIR with a unique reference number;
- Follow the status of your luggage online using your reference number;
- Receive reimbursement for your necessary expenditures (items you had to buy due to the delay).
Read more: Aegean Airlines Delayed Baggage Compensation
2.3 Lost Baggage
Sometimes, your luggage may not arrive at all.
If you encounter such an occurrence, adhere to the steps below:
- Report the loss of your luggage at the airport;
- Obtain the Property Irregularity Report with a unique reference number;
- Follow your luggage’s status online, using your reference number;
- If your luggage is not found after 21 days, submit a list of items that were in your luggage, to receive compensation of up to €1300;
- Besides the compensation, you can file a claim for any additional expenses.
Read more: Aegean Airlines Lost Baggage Compensation
3. Aegean Airlines Refund For Cancellation
If your flight with Aegean Airlines gets cancelled, you have the right to receive a refund for the amount paid for the flight. However, you could also be eligible for compensation depending on the situation. To claim your refund or compensation, it is crucial to contact Aegean Airlines promptly. If needed, follow up after a few weeks.
For more detailed information about this process, refer to the linked article.
Read more: Aegean Airlines Refund For Cancellation
3.1 What Occurs When You Cancel an Aegean Airlines Flight?
In the event you decide to cancel your Aegean Airlines flight, rest assured that the process for reimbursement is quite simple. The first step is to cancel your booking, which can be done either through the Aegean Airlines website or by speaking with their customer service.
After cancellation, it’s necessary to lodge a request for a refund. The amount you’re refunded will depend upon the fare conditions of your ticket.
Please bear in mind, that not all tickets are eligible for refund. If your ticket was non-refundable, you might not get any refund, or you may be subject to significant cancellation fees. It’s crucial to read and understand the fare rules before buying a ticket.
It’s also worth noting that while you might be entitled to a refund, you won’t be compensated for the cancellation of your flight. Compensation under Regulation (EC) No 261/2004 is only applicable when the flight is cancelled by the airline, not when the passenger decides to cancel.
So, to summarize, while you may be eligible for a refund based on the fare conditions, compensation for self-cancelled flights is not provided.
Do Not Agree to Aegean Airlines Vouchers
When you qualify for European flight compensation or a refund from Aegean Airlines, it’s crucial to remember that you aren’t obligated to accept Aegean Airlines vouchers as a form of compensation. You have the right to demand a cash refund instead.
When interacting with Aegean Airlines customer service, you should consistently refer to Regulation (EC) No 261/2004 and state that you are unwilling to accept vouchers as compensation. If the customer service representative refuses to offer a cash refund, request further support from their superior or manager.
That’s correct – if you are entitled to receive compensation or refund from Aegean Airlines, you don’t have to accept vouchers as payment.
Securing Aegean Airlines Flight Compensation By Yourself
When claiming Aegean Airlines flight compensation without external assistance, determination and a clear understanding of your legal rights are important.
It is not uncommon for airlines to attempt to avoid the payment of compensation by exaggerating complications or categorizing mechanical difficulties as extraordinary events (this is inaccurate – mechanical issues do not fall into the extraordinary events category). Some airlines might also propose vouchers as a substitute for financial compensation.
This is not a strategy solely employed by Aegean Airlines.
It’s a common practice among airlines globally.
In conclusion, to secure Aegean Airlines flight compensation by yourself, you should:
- Ascertain your eligibility for compensation. Using EC Regulation No. 261/2004 as a guide, assess whether your situation qualifies you for flight compensation or a refund.
- Retain all necessary paperwork. Depending on the situation, this may include boarding passes, tickets, receipts, and any other proof of your flight and expenses.
- Reach out to Aegean Airlines. Submit your claim directly to Aegean Airlines’ customer service. This could be done via email, or through their website.
- Stay determined. If the initial response is not satisfactory, don’t back down. Keep following up with the airline and reaffirming your right to compensation.
- Decline vouchers. Note that you have the right to financial compensation. Avoid accepting vouchers if they are presented.
- Escalate if required. If the airline continues to deny your claim, contemplate escalating the dispute to a National Enforcement Body or taking legal action.
By adhering to these steps, you can handle the process of claiming flight compensation on your own. However, it’s important to note that this journey can be very time-consuming, and expert assistance is readily available if required.
Legal Proceedings – Aegean Airlines
If Aegean Airlines dismisses your compensation claim, you might have to consider initiating legal proceedings against the company. But before resorting to court, you could escalate your claim to NEB, which could help you bypass the court process. A positive resolution by NEB can also bolster your standing and increase your chances of achieving a successful outcome, even if the airline continues to deny compensation.
If, despite all your efforts, the airline still rejects your compensation claim, the next step could be to file a lawsuit against Aegean Airlines. This action should be seen as a fallback option after all other mediation and escalation strategies have been exhausted. Remember, legal battles can be strenuous, both financially and in terms of time.
So, it’s essential to be well-prepared and fully understand what you’re stepping into. However, if your claim is verified under EC Regulation No. 261/2004, and you have the necessary paperwork to corroborate it, a court could indeed be your next stopping point.
What is your experience with Aegean Airlines compensation claims? Have you ever received compensation from Aegean Airlines? Share your experience, or questions, in the comments.