Was your Aegean Airlines flight called off at the last minute?
Last-minute flight cancellation can throw your travel plans into disarray, especially if you have additional flights or other travel commitments. However, EU/UK law and Aegean Airlines’ cancellation policy provide safeguards for passengers in these situations. Thus, if your Aegean Airlines flight gets cancelled, it is the obligation of the airline to provide you with an appropriate resolution.
1. Aegean Airlines Flight Cancellation: Last-Minute Flight Cancellation
Aegean Airlines must ensure your needs are met if they cancel your flight.
- If a flight cancellation leads to an extended delay at the airport, Aegean Airlines is obligated to provide you with the right to care. In case of a wait that lasts 3 hours, you’ll receive a coupon for a complimentary meal, while an overnight delay will get you free hotel accommodation and transfer.
- If you opt not to accept the alternative flight offered to you, you’re entitled to a complete refund from Aegean Airlines. This refund can be either wired to your bank account or given as an Aegean Airlines voucher. You can request money transfer.
- Provided it’s a last-minute flight cancellation (i.e., a flight cancelled up to 2 weeks before the scheduled departure date), and Aegean Airlines is at fault for the cancellation, you can claim flight cancellation compensation.
If a cancellation on your Aegean Airlines flight has resulted in a missed connection, compensation might be due to you. For more information, refer to our Aegean Airlines missed connection compensation guide.
In essence, the regulations are similar to those for flight hold-ups. You need to determine how much later you reach your destination relative to your original arrival time.
These compensation norms apply to all Aegean Airlines flights to and from Europe.
By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
2. What to Do if Your Flight Is Cancelled at the Last Minute?
The steps to follow when your Aerian flight is cancelled at the last minute can vary depending on where you are when you receive the news. The procedure may differ if you’ve already embarked on your journey to the airport, as compared to if you’re still at your home or hotel.
2.1 If You Are Yet to Leave Your Home or Hotel
In the event that your flight gets cancelled while you’re still at home or at your hotel, it’s advisable to stay put for now. Get in touch with Aegean Airlines customer service to ascertain your next steps.
As we’ve discussed before, Aegean Airlines will provide you with support. They will inform you of your alternatives – there’s a chance that you might be able to depart on the same day, or, if you are less lucky – the following day, depending on flight availability. Also remember, you can ask for a flight from a different airline.
In case the cancellation happens due to exceptional circumstances, you may have a right to care, a complimentary alternate flight to your intended destination, or a refund if that’s what you prefer. If it happens due to airline’s fault, you may also have a right to flight cancellation compensation.
2.2 If You Are Already at the Airport
If you’re already at the airport and your flight gets cancelled, avoid passing through airport security. A new flight will be scheduled for you, which implies that you’ll need to complete the check-in procedure again to obtain a new boarding pass. If you have any baggage, you’ll need to check it in again and go through passport control. If you’ve already passed security, attempt to get back to the landside (public access) area of the airport.
It’s recommended that you get in touch with Aegean Airlines representatives present at the airport to understand the subsequent steps. They’ll provide you with assistance, such as offering an alternate flight to your intended destination (or a full refund) and care.
What is a last-minute flight cancellation? When it comes to European flight compensation, any flight cancellation that happens up to 14 days before the day of departure is considered a last-minute flight cancellation, and you might be entitled to European flight compensation.
3. Aegean Airlines Flight Cancellation Compensation
The UK/EU has laid down specific rules regarding flight compensation.
If your flight gets cancelled less than 14 days prior to the scheduled departure date, it is classified as a last-minute cancellation, and you may be eligible for compensation.
Your flight gets cancelled 7 – 14 days prior to the scheduled time of departure:
- You choose a replacement flight offered by Aegean Airlines, which takes off not more than 2 hours before the original departure time and you arrive at your destination less than 4 hours after the initial arrival time. In this scenario, you are not eligible for compensation.
- In other scenarios, you are entitled to cancellation compensation.
Your flight gets cancelled less than 7 days prior to the scheduled time of departure:
- You choose an alternate flight offered by Aegean Airlines, which departs not more than 1 hour before the original departure time and you arrive at your destination less than 2 hours after the original arrival time. In this scenario, you are not eligible for compensation.
- In other scenarios, you are entitled to compensation.
Conditions to claim compensation:
- Flight was cancelled due to an error on the part of Aegean Airlines;
- Flight is to/from/within Europe;
- Flight was cancelled at the last minute (less than 14 days before departure).
Read more: Aegean Airlines Flight Cancellation Compensation
4. Aegean Airlines Flight Cancellation Refund
Should your flight with Aegean Airlines be cancelled, you have the entitlement to decide between proceeding with an alternate flight to your final destination or receiving a full refund. The refund can be processed either directly into your bank account or offered as an Aegean Airlines voucher.
Your decision would be influenced by your personal circumstances and future travel intentions.
The Aegean Airlines refund should be processed within 7 days.
It is important to understand that the rights to compensation and refund under the UK/EU flight compensation law are two distinct entitlements. Even if a refund is your choice, compensation might still be an option subject to the details of the flight cancellation, as detailed above.
Read more: Your Aegean Airlines Refund Is Taking Forever. What Can You Do About It?
4.1 What If You Cancel a Flight?
Passenger-initiated flight cancellations have their refund conditions.
Generally, Aegean Airlines’ refund policy is determined by the type of ticket you have bought.
Tickets with full flexibility usually allow for refunds, while cheaper, non-flexible tickets might not support this. It is advisable to verify the specific terms of your ticket or get in touch with Aegean Airlines customer service for more details. If your travel insurance policy includes cancellation coverage, you might be able to file a refund claim through your insurance provider.
5. How to Claim Aegean Airlines Flight Cancellation Compensation? Cancellation Refund?
If you wish to receive a refund for your ticket, you should apply for it via the “My Bookings” section by choosing “Flight Details”. Alternatively, this form on Aegean Airlines’ website is also available for this purpose. The refund will be executed using the same payment method that was used to book your ticket.
How to claim flight cancellation compensation?
In case of a flight cancellation, you might be eligible for compensation from Aegean Airlines. The crucial first step is to place a claim. If you don’t, no compensation will be given. Aegean Airlines customer service can be contacted to process your claim.
It’s important to remember that you are entitled to monetary compensation and you do not have to accept travel vouchers instead. As per EC Regulation 261, compensation for flight disruptions in the EU must be paid directly into your bank account. The eligible compensation amount is set and could be anywhere between 250 to 600 euros.
Another simpler option is to seek legal assistance.
By opting for this, the entire process will be managed by a flight compensation company. They will submit a compensation claim and carry out the required procedures on your behalf.
When choosing this option, here is all you will have to do:
And that’s it — the rest is handled by professionals.
* Your boarding pass and passport or ID copy.
Read more: How to Claim Aegean Airlines Compensation?
Last-minute flight cancellation – have you ever experienced that? How did the airline solve that? Do you still have questions about Aegean Airlines compensation policies? Ask in the comments.